What is changed in the crm when consent is recorded?
Foureyes automatically updates consent changes in your CRM through the Consent Writing feature.
How these updates are recorded depends on the CRM platform, communication channel (email, text, phone, mail), and message type (marketing vs. transactional).
Use the tables below to see exactly which CRM field is updated for each channel and communication type.
For example, if a subscriber opts out of Prospect Engagement emails, which are marketing emails, the “Email Consent” field in Reynolds & Reynolds is updated.
Reynolds & Reynolds
Channel | Type | CRM Field |
Marketing | Email Consent | |
Transactional | Email Consent | |
Text Message (SMS) | Marketing | Text Consent |
Text Message (SMS) | Transactional | Text Consent |
Voice call / VoIP calls | Marketing | Phone Consent |
Voice call / VoIP calls | Transactional | Phone Consent |
Direct Mail | Marketing | Mail Consent |
Direct Mail | Transactional | Mail Consent |
VinSolutions
Channel | Type | CRM Field |
Marketing | Do Not Email | |
Transactional | Do Not Email | |
Text Message (SMS) | Marketing | SMS Opted In/Out by phone number |
Text Message (SMS) | Transactional | SMS Opted In/Out by phone number |
Voice call / VoIP calls | Marketing | Do Not Call |
Voice call / VoIP calls | Transactional | Do Not Call |
Direct Mail | Marketing | Do Not Mail |
Direct Mail | Transactional | Do Not Mail |
DriveCentric
Channel | Type | CRM Field |
Marketing | Emails Marketing Emails Price Change Emails | |
Transactional | Emails | |
Text Message (SMS) | Marketing | Texts |
Text Message (SMS) | Transactional | Texts |
Voice call / VoIP calls | Marketing | Phone Calls |
Voice call / VoIP calls | Transactional | Phone Calls |
Direct Mail | Marketing | Snail Mail |
Direct Mail | Transactional | Snail Mail |
Tekion
Channel | Type | CRM Field |
Marketing | Email Address for all Marketing Communication Types | |
Transactional | Email Address for all Transactional Communication Types | |
Text Message (SMS) | Marketing | Mobile > Text for all Marketing Communication Types |
Text Message (SMS) | Transactional | Mobile > Text for all Transactional Communication Types |
Voice call / VoIP calls | Marketing | Mobile > Call for all Marketing Communication Types |
Voice call / VoIP calls | Transactional | Mobile > Call for all Transactional Communication Types |
Direct Mail | Marketing | Postal Mail for all Marketing Communication Types |
Direct Mail | Transactional | Postal Mail for all Transactional Communication Types |
Elead (via Fortellis)
Channel | Type | CRM Field |
Marketing | Do Not Contact (email address) | |
Transactional | Do Not Contact (email address) | |
Text Message (SMS) | Marketing | Do Not Contact (phone number) |
Text Message (SMS) | Transactional | Do Not Contact (phone number) |
Voice call / VoIP calls | Marketing | Do Not Contact (phone number) |
Voice call / VoIP calls | Transactional | Do Not Contact (phone number) |
Direct Mail | Marketing | Do Not Contact (mailing address) |
Direct Mail | Transactional | Do Not Contact (mailing address) |
DealerSocket
* Must be using Socket Talk for text opt-out consent writing. Can only opt-out a customer that was previously opted in for texts. Cannot opt-in customers for texts. Call consent is not currently supported due to platform limitations. *
Channel | Type | CRM Field |
Marketing |
| |
Transactional |
| |
Text Message (SMS) | Marketing |
|
Text Message (SMS) | Transactional |
|
Voice call / VoIP calls | Marketing | NOT SUPPORTED |
Voice call / VoIP calls | Transactional | NOT SUPPORTED |
Direct Mail | Marketing |
|
Direct Mail | Transactional |
|