The first step in preventing missed calls in the future is to figure out why they happened in the first place. Here are a few of the main reasons a sales call is missed that can help you pinpoint your issue:
Staffing Issues:
Limited receptionist hours
Unavailable sales associates
Technical Issues:
Broken phone-tree routing
Incorrect hours of operations (displayed on Google My Business, Website, etc.)
Process Issues:
Mishandled call-forwarding