Foureyes tracks incoming calls from your website. Sometimes, qualified prospects don't get logged into your CRM. This can lead to lost sales!
Review the 'Recovered' list in the Safety Net module filtered by call lead action type to identify why the prospect was not logged in your CRM. Possible reasons include the following:
Did the salesperson ever ask for the customer's contact information?
If the answer is no, this could be a chance to give this salesperson talk tracks to ensure they are asking for contact information.
Did the salesperson receive the customer's contact information?
If the answer is yes, this likely means they did not properly add the lead to your CRM. This could be a chance to re-train them on how and when to use your CRM.
Did the salesperson ask for the customer's contact information, but still not receive it?
Don't sweat it! Your salesperson did their job, and Foureyes still captured the customer's contact information and submitted it for you as web lead.
For more information on Foureyes call tracking, visit this article.