The first step in preventing missed calls in the future is to figure out why they happened in the first place. Here are a few of the main reasons a sales call is missed that can help you pinpoint your issue:

Staffing Issues: 

  • Limited receptionist hours
  • Unavailable sales associates

Technical Issues:

  • Broken phone-tree routing
  • Incorrect hours of operations (displayed on Google My Business, Website, etc.)

Process Issues:

  • Mishandled call-forwarding
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