When logging into Foureyes Tap, you may occasionally see an empty Prospect List:
Why you are not seeing prospects:
This means that Tap is not currently tracking customers that are assigned to you in your CRM.
What it means for you:
It is important to understand that Tap is tracking all leads coming from your website; anytime a prospect calls the numbers on your site, fills out a form, or conducts a chat, we will be tracking them.
As soon as a prospect takes a lead action, Tap scans your CRM in order to notify the assigned salesperson of their prospect's web activity.
What you can do:
If you are someone that handles walk-ins or foot traffic at the dealership, we can only notify you of your prospect's shopping activity if, indeed, they have taken a lead action on your website.
Try encouraging prospects you're working to engage with your website! Send VDP links, trade-in forms, finance forms, or anything else that will result in a lead action. Once they have identified themselves through a lead action on your website, we can show you the full scope of their shopping history.