Unassigned Prospects in Foureyes
Prospects in Foureyes are listed as "unassigned" for the following three reasons:
1.) Missing Salespeople: Prospects are assigned to a salesperson in your CRM that has not been added as a Foureyes user.
Salespeople with prospects in Foureyes that have not been added as users will show up on your Prospect List. Their names will appear in blue and will link to the user management page to be added.
2.) CRM Unassigned: The prospect does not have an assigned Salesperson in your CRM.
When a prospect does not have a salesperson assignment in your CRM, this typically indicates that the lead is not being worked. Find this prospect in your CRM and assign them to a member of your team to begin following up.
3.) Recovered: Leads that Foureyes captures that never made it into your CRM will show up as unassigned until they are assigned a salesperson in your CRM.
Manually add these leads into your CRM to start your follow-up process.
Why this is so important!
Unassigned Prospects must be considered high risk and should be addressed accordingly.
Either the prospect is not assigned in your CRM and is not receiving followup--or the prospect doesn't have an assigned salesperson in Foureyes and your dealership is missing out on the opportunity of knowing when and how your prospects are shopping online.