Who they are: Service upsell visitors are prospects who contacted the dealership for service, but also have viewed inventory on your website. 

How to handle: Find Service Upsell visitors in the Coffee Report by looking for the “Service Upsell” tag or in the Service Upsell segment in the Qualified Visitors list. Build a strategy with your sales team to target service lane customers that are looking at your inventory online and might be ready to purchase or lease their next vehicle.

To learn how to add a service upsell specialist, click here!