Occasionally, we will see a store with no 24-Hour Follow Up Rate in Sales Enablement reporting.
24-hour follow up rate is based on CRM Activity with 24 hours of a sent return notification, which means that we need someone receiving return notifications!
Usually when a store has a 0% 24-hour Follow Up Rate, it is because either:
No Sales Manager is set up to receive Unassigned notifications
No Salespeople are set up as users
To rectify this, just enable Unassigned notifications or add salespeople to receive notifications!
Don't want to clutter your inbox? We can get creative to make this happen, just reach out to our support team!