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What are Suggested Talk Tracks?

Conversation tips to help you with prospect follow-up

Ellery Gibbs avatar
Written by Ellery Gibbs
Updated over a week ago

Foureyes makes it easier to follow up with prospects using Suggested Talk Tracks found on a prospect’s Profile Page. These suggestions take recent inventory changes and the prospect’s browsing history and turns them into simple conversation starters.

Suggested Talk Tracks are dynamically generated for prospects based on vehicles they viewed and the inventory tags associated with those vehicles, like:

  • Recently Reduced

  • New on Lot

  • Unavailable

You may also find Service talk tracks! These are generated if your customer has been back on your website since contacting you for service or may be interested in maintenance based on a recent web activity.

Here are some examples:

  • “There have been recent price drops on vehicles you may be interested in and they may not last long. We have a 2017 Chrysler Pacifica Limited that’s been reduced by $5,000 and is now only $25,999.”

  • “We just got a load of new vehicles and found some you may be interested in. We have a 2018 Dodge Durango GT AWD that priced competitively at $33,600”

  • “Thank you for trusting us with your car purchase a few months back. According to our records, your vehicle is likely due for service soon. Would you like to set an appointment?”

Use these talking points on the phone, or simply hover over the talk track you’d like to use and click the Copy button to quickly paste into a text or email.

Tell us what you think about the Suggested Talk Tracks for each prospect by clicking on the thumbs up or thumbs down. Giving us your feedback will help improve these talk tracks. 

Additional tips for follow-up using Foureyes:

  • Before contacting the prospect, check the Profile Page to see the prospect’s recent website activity for any additional vehicles they are showing interest in

Wondering why a prospect doesn't have any Suggested Talk Tracks? Click here

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