Real-Time Alerts (or lead notifications) in the form of email and text notifications are sent to you about your leads and their activities. Foureyes sends different types of lead alerts based on a lead’s actions, your team’s process, and your user permissions:

Based on your Profile & Preferences, you can choose what and how you receive all notification types from Foureyes.

Text alerts are slim by design and include:

  • Who: Lead first and last name
  • What: Summary of the lead’s actions or what happened to the lead
  • When: Time of recent lead activity
  • More: Link to the lead’s Profile Page

Email alerts are more robust and can include:

  • Who: The Prospect Card which includes basic contact information—first name, last name, phone number, email address
  • What: The Lead Action Card which includes the most recent lead action and the Foureyes summary.
  • When: The Timeline Card which includes a chronological history of up to 10 of the lead’s recent shopping activities.
  • Detail: The Viewed Inventory Card which includes detail about vehicles recently shopped by the lead, plus:
  • Inventory Tags
  • [Recently Reduced]: Applied when the vehicle has dropped in price within the last 7 days.
  • [New On Lot]: Applied when the vehicle has been added to your website inventory within the last 7 days
  • [Popular]:Applied when the vehicle is popular with website visitors.
  • Inventory Tips
  • Most Viewed: Applied when the vehicle is the all time most viewed for the lead.
  • Lead Action Vehicle: Applied when the vehicle is associated with a lead action.

Tip: Inventory tips are designed to provide inventory insights that can be used to start a conversation with your prospects. Leading with details about inventory is the easiest way to start a conversation without saying, "I saw you were shopping our website."

Return Alerts

Available for Salesperson, BDC agent, and Sales Manager users.

A Return alert is sent when a previously qualified lead returns to shop your website. A returned notification is sent to the salesperson assigned in the CRM, 45 minutes after the return website visit.

Return notifications are not sent if the lead:

  • Is marked ‘Sold’ in the CRM
  • Is paused
  • Has recorded follow-up on the same day

From a Return email notification, you can:

  1. Click the ‘View Profile’ button to go to the lead’s Profile Page
  2. Click ‘View in [CRM]’ to go to the lead’s record in your CRM
  3. Click on the ‘Stock #’ to go the VDP on your website
  4. Use Inventory Tips to help with personalized follow-up

Missed Alert

Available for Salesperson, BDC agent, and Sales Manager users.

A Missed alert is sent if a lead that has been qualified calls and the salesperson misses the call. ‘Missed’ is defined as:

  • the call was disconnected
  • the lead was sent to voicemail
  • the dealership is closed
  • the salesperson requested by the lead is not available
  • the customer hung up
  • the lead spoke to the wrong person (e.g. receptionist)

A missed notification is sent to the lead owner 45 minutes after the call is identified as missed by a Foureyes analyst.

 From a Missed email notification, you can:

  1. Click the ‘View Profile’ button to go to the lead’s Profile Page
  2. Click the ‘Listen to Call’ button to play the missed call recording

New Lead Intelligence Alerts

Available for Salesperson, BDC agent, and Sales Manager users.

A New Lead Intelligence alert is sent to a salesperson about a lead’s very first lead action—phone call, form, or chat—and includes detail about other inventory viewed by the lead. To trigger a New Lead Intelligence notification the lead must have viewed more than one piece of inventory. A New Lead Intelligence notification is sent to the lead owner 45 minutes after the lead action.

From a New Lead Intelligence email notification, you can:

  1. Click the ‘View Profile’ button to go to the lead’s Profile Page
  2. Click the ‘View in CRM’ button to go to the lead’s record in your CRM
  3. Click the “View form” button to read the contents of the form
  4. Use Inventory Tips to help with personalized follow-up

Possible Missed Lead Alerts

Available for Sales Manager users.

A Possible Missed Lead notification is sent if a lead has been marked missed by Foureyes.

‘Missed’ is defined as:

  • the call was disconnected
  • the lead was sent to voicemail
  • the dealership is closed
  • the salesperson requested by the lead is not available
  • the customer hung up
  • the lead spoke to the wrong person (e.g. receptionist)

This notification is sent to the lead owner 45 minutes after the call is identified as missed by a Foureyes analyst.

Tip: These notifications are not enabled by default. To enable these notifications, go to Settings > Profile & Preferences.

From a Possible Missed Lead email notification, you can:

  1. Click the ‘View Profile’ button to go to the lead’s Profile Page and check whether this lead has been followed up with by the Salesperson
  2. Click the ‘Listen to Call’ button to play the missed call recording
  3. Click the ‘View in CRM’ button to manage the assignment of this lead in your CRM

Lead Logged Alerts

Available for Sales Manager users.

A Lead Logged notification is sent when the lead has not been found in the CRM 60-80 minutes after the lead converted (via form, chat, or phone call), and therefore Foureyes sends the info to the CRM to log the lead.

If your Foureyes account does not have sending leads enabled, this notification will not be sent.

From a Lead Logged email notification, you can:

  1. Click the ‘Assign in [Your CRM]’ link to assign the lead to a Salesperson for follow-up
  2. Click the ‘View All’ button to see any other recovered leads that need your attention
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